All products purchased from daraldiwan.online can be exchanged within 07 days only if

• The item(s) is damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• Sale Items are not exchanged and returned.

You must notify us within 3 days of delivery by writing to info@daraldiwan.online or calling at  +971-502370809 in case you want to raise a dispute. At DAR AL DIWAN, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

Replacement will be sent in case a defected/ damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item calling at +971-502370809 within 07 days of purchase before any claims can be processed.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

• Exchange request is made outside the specified time frame.
• Product is damaged because of use.
• Product has been tampered.
• Anything is missing from the package including price tags, labels, original packing freebies and accessories.